Rubbish Clearance Finsbury Park Service Terms

These Terms and Conditions set out the basis on which Rubbish Clearance Finsbury Park provides rubbish clearance and waste collection services. By making a booking or allowing our operatives to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Rubbish Clearance Finsbury Park, the provider of rubbish clearance and waste collection services.

1.2 "Client" or "you" means any individual, business, organisation, landlord, tenant, managing agent or other party who books or uses the services of the Company.

1.3 "Services" means any rubbish clearance, waste removal, waste collection, loading, transportation, disposal, bulky waste removal, garden waste removal or associated services provided by the Company.

1.4 "Site" or "Premises" means the location where the Services are to be carried out.

1.5 "Waste" means the items and materials that the Client requests the Company to remove, subject to any exclusions specified in these terms.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste collection services to domestic and commercial clients. Services typically include loading of waste onto a vehicle, transportation, and disposal at an authorised facility.

2.2 The Company reserves the right to refuse to remove certain items, including but not limited to hazardous waste, chemical waste, asbestos, clinical waste, gas bottles, pressurised containers, and any material that the Company reasonably considers unsafe or unlawful to handle or transport.

2.3 The Client must accurately describe the type and approximate quantity of waste when booking. The Company may adjust the quoted price if the volume, weight or nature of the waste differs significantly from the description provided at the time of booking.

3. Booking Process

3.1 Bookings can be made by telephone, email, or via any other method offered by the Company. A booking is only accepted when the Company confirms details such as date, time window, and indicative price, subject to inspection of the waste upon arrival.

3.2 The Client must provide accurate information about access restrictions, parking availability, building layout, floor levels, lift access, and any other relevant site conditions that may affect the provision of the Services.

3.3 Where a specific time slot is offered, the Company will use reasonable endeavours to attend within the agreed window, but attendance times are estimates only and are not guaranteed. Time shall not be of the essence for the performance of the Services.

3.4 The Company may require a deposit or pre-authorised payment at the time of booking. Any such requirement will be communicated to the Client before the booking is confirmed.

4. Access, Parking and Client Responsibilities

4.1 The Client is responsible for ensuring suitable access to the Premises for the Company’s operatives and vehicles, including but not limited to obtaining any necessary permits, passes, or authorisations.

4.2 The Client must arrange suitable parking for the Company’s vehicle as close as reasonably possible to the Premises. Any parking charges, congestion charges, emission zone charges or similar fees incurred in providing the Services may be added to the final invoice.

4.3 The Client must ensure that the waste to be collected is clearly identified and is not mixed with items that are not to be removed. The Company accepts no responsibility for items taken in error if they were not clearly separated or identified by the Client.

4.4 The Client, or a representative authorised by the Client, must be present at the Premises at the agreed time to grant access, confirm the waste to be removed, and accept any updated pricing where applicable.

5. Quotations and Pricing

5.1 Any quotation provided before attendance is an estimate based on the information provided by the Client. Final pricing is determined at the Site once the Company has inspected the waste and confirmed the volume, weight and nature of the items to be removed.

5.2 Prices are generally based on factors such as the volume of waste, weight, type of materials, accessibility, loading time, and disposal costs. Additional charges may apply for heavy or difficult waste, restricted access, or extended labour time.

5.3 If the Client chooses not to proceed after the Company has attended the Premises, an attendance or call-out fee may be charged to cover the Company’s costs.

5.4 Any changes to the scope of work requested by the Client on the day of service may result in a revised price, which will be agreed with the Client before the additional work is carried out.

6. Payments and Invoicing

6.1 Payment is due immediately upon completion of the Services, unless otherwise agreed in writing. The Company may accept cash, card payments, bank transfer or other methods as communicated to the Client.

6.2 For commercial Clients or account holders, payment terms may be agreed separately. Unless otherwise specified, invoices are due within 14 days of the invoice date.

6.3 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under applicable UK law, accruing daily from the due date until payment is received in full.

6.4 The Client shall be responsible for all costs and expenses incurred by the Company in recovering overdue payments, including legal fees and collection agency charges.

7. Cancellations, Rescheduling and Waiting Time

7.1 The Client may cancel or reschedule a booking by providing at least 24 hours’ notice before the agreed attendance time. Cancellations or changes should be made via the same communication channel used to make the booking, or by any other method agreed with the Company.

7.2 If the Client cancels or reschedules with less than 24 hours’ notice, the Company reserves the right to charge a cancellation fee, which may be up to the full estimated service fee, to cover the loss of the booking slot and associated costs.

7.3 If the Company attends the Premises and is unable to carry out the Services due to lack of access, unsafe conditions, absence of an authorised representative, or any other reason attributable to the Client, the Company may charge a missed appointment fee or a waiting time charge.

7.4 If the Company is unable to attend due to unforeseen circumstances such as vehicle breakdown, staff illness, severe weather, or events beyond its reasonable control, the Company will inform the Client as soon as practicable and offer an alternative appointment. The Company shall not be liable for any loss arising from such delays.

8. Waste Handling and Regulations

8.1 The Company will handle and dispose of waste in accordance with applicable UK waste management legislation and regulations, including the duty of care for controlled waste.

8.2 The Client confirms that they have the authority and right to request removal of the waste and that the waste does not include prohibited or hazardous materials, unless expressly agreed in writing and subject to any special arrangements.

8.3 The Company will determine the most appropriate lawful method of disposal, which may include reuse, recycling, energy recovery, or disposal at a licensed waste facility.

8.4 The Client may request evidence that the waste has been disposed of lawfully, such as a waste transfer note or other documentation. Where available, the Company will provide such documents upon request, which may be issued electronically.

9. Health, Safety and Site Conditions

9.1 The Company takes health and safety seriously and expects the Client to do the same. The Client must inform the Company of any known hazards at the Premises, including structural issues, dangerous materials, or any other risks that could affect the provision of the Services.

9.2 The Company’s operatives may refuse to carry out or may suspend the Services if they consider the Site to be unsafe or if they are asked to take actions that contravene health and safety regulations.

9.3 The Client must ensure that pets, children and other occupants are kept at a safe distance while the Services are carried out, and that any shared access areas are kept reasonably clear.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill when providing the Services. However, the Company shall not be liable for any pre-existing damage or defect at the Premises or in relation to any items situated there.

10.2 The Client must remove or protect any items that may be susceptible to accidental damage during the rubbish clearance process, including delicate surfaces, garden features, fixtures, or fittings. The Company will not be responsible for minor cosmetic damage such as scuffs or marks that occur as a result of carrying heavy or bulky items through restricted spaces.

10.3 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

10.4 Subject to the above, the Company’s total liability to the Client arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

10.5 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of data, arising from the provision or non-provision of the Services.

11. Client Indemnity

11.1 The Client agrees to indemnify and keep the Company indemnified against all claims, liabilities, damages, expenses and costs arising from:

a) any breach by the Client of these Terms and Conditions;

b) any inaccurate information provided by the Client regarding the waste, Premises, or Site conditions;

c) the presence of hazardous or unlawful materials within the waste that the Client did not disclose in advance.

12. Service Area

12.1 The Company primarily provides rubbish clearance and waste collection services in and around Finsbury Park and nearby areas, but may at its discretion serve locations beyond its usual operating area.

12.2 Additional travel or congestion charges may apply for Sites located outside the Company’s standard service area or within zones subject to specific road charges. Any such fees will be communicated to the Client where reasonably possible.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, strikes, lockouts, accidents, governmental restrictions, or disruption of transport networks.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Client for the purposes of administering bookings, providing the Services, processing payments, and complying with legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties other than as necessary to provide the Services, process payments, recover debts, or comply with legal requirements.

15. Complaints

15.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably within 48 hours of the Services being carried out.

15.2 The Company will investigate any complaints in a fair and timely manner and will aim to reach a resolution with the Client, which may include re-attendance or a partial refund where appropriate and at the Company’s discretion.

16. Amendments to these Terms

16.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Clients.

16.2 The Terms and Conditions applicable to a booking are those in effect on the date the booking is confirmed, unless a subsequent written agreement states otherwise.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.

By proceeding with a booking or allowing our operatives to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.